Key Information for International Students

Student Withdrawals and Fee Refunds

Student Fee Protection

The New Zealand Government requires that all New Zealand Qualifications Authority (NZQA) registered Private Training Establishments must protect all student fees paid to them in advance. National Technology Institute (NTec) and Concordia Institute of Business (CIB) are registered for Fee Protect through the Public Trust, which has an unsecured capital guarantee from the New Zealand Government. For further information visit www.feeprotect.co.nz

This means that in the unlikely event that NTec or CIB is unable to complete the course in which you are enrolled (this could be because of closure, insolvency, loss of NZQA accreditation or course withdrawal), the remainder of your student fees (including accommodation and living expenses if paid in advance) will be protected. You will have the choice to receive any remaining fees back or have them paid directly to an alternative Education Provider.

Student Withdrawals and Fee Refunds

This fee refund policy is in accordance with the Education Act 1989 and amendments as implemented by the New Zealand Qualifications Authority, and applies to international and domestic students.

1. If a student withdraws (i.e. stops attending class) from any NTec or CIB course, they must notify the Directors in writing. The date of withdrawal is the date that NTec / CIB receives written notification of the withdrawal. The course start date is defined as the published start date of the course.

2. a) Courses of thirteen weeks or more duration:

1. Withdrawal within the first eight days of the course:
   If the student withdraws from the course within the first eight days they will receive a full refund of all fees paid by them, less a processing and administration fee of $500, or 10% of the course cost, whichever is the lesser amount.
   
2. Withdrawal after eight days from the start of the course:
   No refunds are provided after the first eight days of the course.

b) Courses of 5 to 12 weeks duration:

3. Withdrawal within the first 5 days of the course:
   If the student withdraws from the course within the first five days they will receive a 75% refund of all fees paid by them, and NTec / CIB will retain 25% of the funds paid.
   

c) Courses of less than 5 weeks duration:

4. Withdrawal within the first 2 days of the course:
   
   If the student withdraws from the course within the first two days they will receive a 50% refund of all fees paid by them, and NTec / CIB will retain 50% of the funds paid.
   
   If two days constitutes the full amount of tuition paid for by the student, NTec / CIB may keep 100% of the payment made for the course.

d) All courses:

Students who withdraw before the course commences will also be subject to the above criteria. That is, they will be entitled to a refund less any amounts allowed to be retained as noted in (i), (iii), or (iv) above.

3. Computing and Information Technology students who have already received their laptop (which is included in their resource fee), will not receive a full refund of their resource fee if they subsequently withdraw from their course, and will be able to keep the laptop.

4. If a student is not granted a student visa or an extension of their student visa a full refund of their unused fees will be made.

5. Refunds will be processed within 30 days of withdrawal, will be paid in New Zealand dollars, and will go to the person or organisation that paid the fees, not necessarily the student.

6. An international student who obtains permanent residency, while studying on a student visa, will not receive a refund of fees for the remainder of the academic year in which residency is granted. However, they will be treated as a New Zealand permanent resident for the following years and will be subject to domestic fees for the remainder of their study at NTec / CIB.

7. If the student is expelled from the course, it is unlikely that any refund will be made.

8. These regulations may be varied in exceptional circumstances that are beyond the control of the student (such as medical or compassionate circumstances). Variation is at the discretion of the Directors.

9. Immigration New Zealand will be informed of all information which affects the status of a student permit or visa.

Withdrawals by Student

	Less than 3 months				Three months and greater
Course length	(Less than 5 weeks)		(Between 5 and 12 weeks)		(13 weeks and greater)
Withdrawal period	Up until the end of the second day of the course	From day 3 onwards	Up until the end of the fifth day of the course	From day 6 onwards	Up until the end of the eighth day of the course	From day 9 onwards
Amount of refund	50% of total fees paid	No Refund	75% of total fees paid	No Refund	Full refund, less administration costs of up to 10% of the total fee or $500 whichever is the lesser	No Refund

 

Refunds for Other Reasons

Reason for refund Application	Information student must provide	Timing	Amount of refund
A visa was not granted	An official letter from INZ informing of visa refusal	Before programme commences	Total Fee refund
Visa extension is not granted	An official letter from INZ informing of visa refusal	Before programme commences	Total Fee refund
NTec / CIB is unable to proceed with the course	Automatic refund		Total fee refund (However this may be paid to another NZ institution on receipt of Offer of Place)

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